What do you do when you’ve told the bank that four of the charges on your credit card are fraudulent, but the one you forgot isn’t? And it happens to be one of your favorite charities?
You go through the afternoon on hold, waiting to be reconnected so you can straighten out the error. Of course, you don’t know when the hold will end. Then a kind female agent comes along and offers to accompany you in the wait for the valid connection, and while that doesn’t shorten the wait, at least you know she knows when the wait is over.
There’s something to be said about some female (distaff) agents—at least they have empathy.